Bluemercury Returns Policy

Not satisfied with your purchase? Returns are FREE and designed for your convenience. Please review our returns policy below for information on returning your Bluemercury in-store and online purchases. 

We gladly accept returns on products that are in new or gently used condition.

All samples are yours to keep, regardless of the return.

In-store Purchases

All in-store purchases must be returned or exchanged at any one of our Bluemercury store locations with a valid receipt. Visit our Store Locator to find a store near you.

Online Purchases purchases can be returned FREE of charge to your local store or by mail. Exchanges may only be conducted in-store.

To the store: Visit our Store Locator to find a store near you. Online purchases can be returned at any Bluemercury store location with a valid receipt. Your receipt was emailed to you at the time of your purchase.

By mail: Contact us by live chat, phone or email to receive your free shipping label. Live Chat and Phone available Weekdays 9am-9pm and Weekends 9am-6pm Eastern.

Returns Made within 30 Days

Returns within 30 days of purchase may be credited back to the original purchasing card or provided as a Gift Card which can be used either in stores or online.

Returns Made within 60 Days

Returns within 60 days of purchase may be refunded as a Gift Card which can be used in stores or online.

Gift Card Returns

Gift Cards can only be returned in-store. Gift Cards cannot be returned via mail. 

Damaged products

If your product has broken glass or is leaking liquid, please email our customer service at or call 1-800-355-6000 to arrange an exchange.

Gift Returns

If you are returning a gift, please call 1-800-355-6000. We can refund gift orders as a Gift Card that can be used in stores and online at Returns

Orders placed on and fulfilled by Bluemercury must be returned within 30 days and are subject to Terms and Conditions. See our "Returns & Refunds" policy on for the most up-to-date information.